cancel subscription

New Here ,
Jan 22, 2021

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I cannot cancel my Id-subscription with the procedure available on the site. Also not possible to contact Adobe for help. I've been trying this for weeks now, someone please help me!

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Adobe Community Professional ,
Jan 22, 2021

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Hello @LexvdWagt,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jan 22, 2021

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You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Jan 22, 2021

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Use a different web device / browser that accepts cookies and does not have script blockers.

Log-in to your paid subscription plan below:

https://account.adobe.com/plans

 

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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