cancel the free trial

New Here ,
Dec 08, 2020

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I want to cancel my free trial. However I do not see an option for cancelling the plan when I go to view plan. I tried contacting the customer service but they hung up. 

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Account management, Billing

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1 Correct Answer

Adobe Community Professional , Dec 08, 2020
LinSims Adobe Community Professional , Dec 08, 2020
You're going to have to try again. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Click the following to contact Adobe customer support staff for help: https://helpx.adobe.com/contact/support.htmlYou must be signed in with your Adobe ID and allow cookies in your web browser for this to work.This is the link to the U...

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Adobe Community Professional ,
Dec 08, 2020

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You're going to have to try again. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Pavithra5CC4 AUTHOR LATEST
New Here ,
Dec 08, 2020

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Thanks for your prompt reply. I understand. Stay safe!

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New Here ,
Dec 08, 2020

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I figured it out and cancelled. 

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