Cancel The Plan

New Here ,
Dec 18, 2020

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Hello! I got InDesign on 17th of November. After the free period i decided not to buy the app. I deleted InDesign and hadnt used it anymore but the message about payment was sent later. Now I paid the money just to cancel my plan but money didnt come back. 

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Adobe Community Professional ,
Dec 19, 2020

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Most Valuable Participant ,
Dec 19, 2020

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You agreed to a one year contract, Deleting the program does not cancel the subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Dec 19, 2020

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Hi @default9u6zjdnee64d,

1. Adobe asked you for a credit card to bill you at the end of your free trial period which they did. 

2. You had 14 days in which to cancel your subscription without penalty and receive a refund. 

3. After 14 days, you're committed to the full 12 months of service or incur a 50% early cancellation fee. 

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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