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Cancel without fees

New Here ,
Apr 15, 2020

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Hello,

 

I subscribed to the Creative Cloud after I lost my job (as my past subscription was took by the company) in order to help me in my job search.

 

My new employer is going to pay for the subscription for me, but of course it has to be took through their Adobe Team console with all other employee subscriptions - they can't give a monthly refund of my private subscription which seems legit, you know how it works for companies and billing.

 

So I have to cancel my current subscription, but the fees asked to do so are insane... As I'm not really cancelling my subscription but simply swiping for a new account, is there any way to avoid those fees? It feels really unfair to pay such an amount - especially in those difficult crisis times - as there will still be a subscription paid for my utilisation of Adobe services...

 

Thank you,

 

Kind regards

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Billing, Creative Cloud

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Cancel without fees

New Here ,
Apr 15, 2020

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Hello,

 

I subscribed to the Creative Cloud after I lost my job (as my past subscription was took by the company) in order to help me in my job search.

 

My new employer is going to pay for the subscription for me, but of course it has to be took through their Adobe Team console with all other employee subscriptions - they can't give a monthly refund of my private subscription which seems legit, you know how it works for companies and billing.

 

So I have to cancel my current subscription, but the fees asked to do so are insane... As I'm not really cancelling my subscription but simply swiping for a new account, is there any way to avoid those fees? It feels really unfair to pay such an amount - especially in those difficult crisis times - as there will still be a subscription paid for my utilisation of Adobe services...

 

Thank you,

 

Kind regards

Topics

Billing, Creative Cloud

Views

305

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New Here ,
Apr 15, 2020

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They are thieves, unable to stop a subscription even on a call from their support and after a trial period. One year after an unwanted subscription, we are still asked for cancellation fees. A shame.

Count on me to find a cheaper solution.

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Adobe Community Professional ,
Apr 15, 2020

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laura.descamps, good evening.
You may wish to contact Customer Care after your new employer has assigned you a subscription from the Admin Console and report that you have moved to a Team subscription and they should be able to waive the termination fee for your individual subscription on a case-by-case basis.

For your reference, here is a link to help on the Japanese site.

 

https://helpx.adobe.com/jp/x-productkb/policy-pricing/change-plan.html#%E3%83%97%E3%83%A9%E3%83%B3%E...


TkfY(ACP),JAPAN

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