cancel

[김5D0C]

I have a problem.

I paid for Photoshop last month.

I'm going to cancel it, and they want me to pay the penalty.

I didn't know this information, last month.

I am a student, so I have no money.

Is there any way I can cancel it without penalty?

Please, help me.

[Guest]

Moving thread to the Account, Payment, & Plan forum from Photoshop

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Test Screen Name]

If you pay for 11 months, you can cancel without penalty in month 12. Do not wait, in month 13, it will start again with a new penalty.

[Enrico5FE2]

hello. i want to cancel my payment please help me

[Enrico5FE2]

i have clicked on the plan and followed all the instruction but the bill is still ongoing. please help me

[leneg99589757]

Hi 

It is impossible to cancel my In-Design License!!!

I do not want to renew it when it runs our in May 2021

Please i need a support person to help with this, impossible to contact anyone, the Adobe account platform is so bad designed if you need help.

Regards Lene 

Do not sent me the video on how to change your plan it does NOT work on my account have tried many times 

[Enrico5FE2]

i have canceled my payment but why are there still bills please cancel i feel very disadvantaged because of bills every month. and why do i get a fee. please i feel verry loss. i also really dont like the adobe website because it is very complicated to cancel and makes it difficult