Cancelamento

New Here ,
Jun 13, 2018

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Quero cancelar o meu plano pois tem uns 3 meses que não estou mais utilizando. É não estou mais morando no Brasil por isso não estou conseguindo ligar no bate papo as 3 vezes que na tentei sempre cai.. Já fiquei 26 minutos esperando no bate papo e na minha vez cai... Quero uma solução.

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2 Correct Answers

Most Valuable Participant , Jan 21, 2021
John T Smith Most Valuable Participant , Jan 21, 2021
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Adobe Community Professional , Jun 13, 2018
kglad Adobe Community Professional , Jun 13, 2018
https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.htmlif that fails to help, you'll need to retry adobe support: using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Jun 13, 2018

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https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, you'll need to retry adobe support: using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jan 21, 2021

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Quero cancelar a conta, o pagamento foi feito sem autorização. Eu consigo reverter isso?

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Most Valuable Participant ,
Jan 21, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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