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Canceled Subscription

New Here ,
Apr 22, 2020

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I was subscribed to the Creative Cloud all apps subscription and have had it for about a year and then after my first year was up I was charged the original price which came out to be $56.57. I can't afford that price so I canceled it on the exact day that I was charged that amount which was April 17th, 2020 and it let me know that I would receive a refund but I have not yet. I contacted them through the chat on the Adobe website and they said that they didn't see any recent transactions or cancellations on my account even though it clearly shows on my end and on my bank account. They suggested to me that if I didn't recognize the transaction then to raise a dispute with my bank, however, I do recognize it and it is from adobe. I have the order number/receipt on my account showing what was charged and they still say that it doesn't show on my account for them. 

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Billing, Creative Cloud

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Canceled Subscription

New Here ,
Apr 22, 2020

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I was subscribed to the Creative Cloud all apps subscription and have had it for about a year and then after my first year was up I was charged the original price which came out to be $56.57. I can't afford that price so I canceled it on the exact day that I was charged that amount which was April 17th, 2020 and it let me know that I would receive a refund but I have not yet. I contacted them through the chat on the Adobe website and they said that they didn't see any recent transactions or cancellations on my account even though it clearly shows on my end and on my bank account. They suggested to me that if I didn't recognize the transaction then to raise a dispute with my bank, however, I do recognize it and it is from adobe. I have the order number/receipt on my account showing what was charged and they still say that it doesn't show on my account for them. 

Topics

Billing, Creative Cloud

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81

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Apr 22, 2020 0
Most Valuable Participant ,
Apr 22, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Apr 22, 2020 0
Adobe Community Professional ,
Apr 22, 2020

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And today is April 22. That is 5 days with a Weekend involved.

 

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Apr 22, 2020 0