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Canceling Auto Renew

New Here ,
Aug 13, 2020

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Hello!

I was wondering if anyone knew how to cancel the auto renewal?

I work at a company as a temp and ended up using my card to pay for Adobe Acrobat file converter for a whole year.

I'm not sure how long I will be with this company, and am afraid a year down the line I will forget and be charged the annual fee again. 

I looked it up and it said to do this you just need to cancel the subscription, but it also said that if you cancel it Adobe will just refund you the remaining months you had left on your subscription. Which is an asboulute no go since I've already been reimbursed by the company. 

Is there any way to do this without being refunded and ending the subscription all together? What would be the best course of action if that were not the case?

Thank you!

-HT

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

>how to cancel the auto renewal?

 

If you cancel now, the program stops working... so you need to set a reminder to cancel just before the end of your year

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Account management, Billing

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Canceling Auto Renew

New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Hello!

I was wondering if anyone knew how to cancel the auto renewal?

I work at a company as a temp and ended up using my card to pay for Adobe Acrobat file converter for a whole year.

I'm not sure how long I will be with this company, and am afraid a year down the line I will forget and be charged the annual fee again. 

I looked it up and it said to do this you just need to cancel the subscription, but it also said that if you cancel it Adobe will just refund you the remaining months you had left on your subscription. Which is an asboulute no go since I've already been reimbursed by the company. 

Is there any way to do this without being refunded and ending the subscription all together? What would be the best course of action if that were not the case?

Thank you!

-HT

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

>how to cancel the auto renewal?

 

If you cancel now, the program stops working... so you need to set a reminder to cancel just before the end of your year

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Topics

Account management, Billing

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Aug 13, 2020

Copy link to clipboard

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>how to cancel the auto renewal?

 

If you cancel now, the program stops working... so you need to set a reminder to cancel just before the end of your year

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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