Canceling Photography Annual Plan, prepaid

New Here ,
Mar 22, 2021 Mar 22, 2021

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Hey guys, last year I bought the Photography plan for one year, prepaid. Adobe makes everything a little confusing and I haven't had a lot of interaction outside of just installing creative cloud and using photoshop.

 

It's set to renew itself on October 3, 2021. But I don't want to renew the plan. I don't like Adobe's subscription model.

 

I would like to know, if I cancel now, will I still be able to use Creative Cloud/Photoshop until October 3rd or will I lose access immediatly? I know the Support Community isn't official adobe support, but any support will be helpful.

 

Thank you.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Can a moderator delete this? I Accidentally posted this in the wrong section.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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The post can't be deleted, but I can move it to the Account, Payment, & Plan forum, which is where it belongs.

 

If you subscribed for a year and are paying monthly, canceling now will remove your ability to use Photoshop and you will incur a cancellation fee of 1/2 of the remaining contract. I'm not certain what happens if you actually paid for the whole year up front. I would think you'd be able to continue using Photoshop until the year ends.

 

Your best bet is to contact customer support and ask them.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Hey guys, last year I bought the Photography plan for one year, prepaid. Adobe makes everything a little confusing and I haven't had a lot of interaction outside of just installing creative cloud and using photoshop.

 

It's set to renew itself on October 3, 2021. But I don't want to renew the plan. I don't like Adobe's subscription model.

 

I would like to know, if I cancel now, will I still be able to use Creative Cloud/Photoshop until October 3rd or will I lose access immediatly? I know the Support Community isn't official adobe support, but any support will be helpful.

 

Thank you.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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if you cancel now, you'll lose use of your photography plan now, and you'll be refunded for 1/2 the remaining months.

 

if you want to cancel on oct 3, 2021 set a reminder on your mobile or some other calendar.

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