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Cancellation fee

New Here ,
Jan 13, 2020

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surely this practice is bordering illegal.  I signed up for adobe stock images for a single project and forgot to cancel after the first month of use, and recently realized I was being charged monthly.  Now I'm being asked for $64 to stop using a service?  This is a dark pattern prenup/terms of service arrangement for any industry, but it's especially surprising and frustrating coming from a company whose customers work in the gig economy.  

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Cancellation fee

New Here ,
Jan 13, 2020

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surely this practice is bordering illegal.  I signed up for adobe stock images for a single project and forgot to cancel after the first month of use, and recently realized I was being charged monthly.  Now I'm being asked for $64 to stop using a service?  This is a dark pattern prenup/terms of service arrangement for any industry, but it's especially surprising and frustrating coming from a company whose customers work in the gig economy.  

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Billing

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136

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Adobe Community Professional ,
Jan 13, 2020

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A one year commitment is standard in the industry.  There's nothing illegal or unusual about it.  You get X number of images per month for a flat monthly rate that's guaranteed not to increase for 12 months. To avoid early cancellation fees, wait until your 12th month of service to cancel.  Easy peasy.

 

In case there's any doubt, these are the terms you agreed to when you joined.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 17, 2020

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And still being required to pay a cancellation fee in the midst of the pandemic, when many of us are out of work and while the entertainment industry is in free fall....

 

yeah that's not unethical at all.  

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Adobe Community Professional ,
Jan 13, 2020

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" and forgot to cancel after the first month of use"

I don't think that you can blame Adobe for that.

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New Here ,
Mar 17, 2020

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Actually, I can.  There is a recent push in finance to prevent free trials from turning into a paid subscription automatically without informed consent.  

https://www.google.com/amp/s/www.theverge.com/platform/amp/2019/1/16/18185468/mastercard-free-trials...

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Adobe Community Professional ,
Mar 17, 2020

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This pandemic crisis is crazy and unprecedented to be sure.  But your informed consent is in your Subscription Terms of Agreement that everyone agrees to when joining. 

https://www.adobe.com/legal/subscription-terms.html

 

If you can persuade an online chat agent to waive your penalty fees for early cancellation, great.  But they are  under no obligation to do so.  

 

NOTE: Wait times may be longer than usual do to Covid-19.

 

Nancy O'Shea, ACP
Alt-Web.com

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