Cancellation

New Here ,
Jan 28, 2021

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Hi there,

 

I see I will be charged for a subscription that I don't remember signing up for. I had signed up for a free trial, which I cancelled before being charged.

 

Could you please check that - I cannot find a place to contact anyone about it...

 

cheers

Eloisa

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Account management, Billing

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Most Valuable Participant ,
Jan 28, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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kglad LATEST
Adobe Community Professional ,
Jan 28, 2021

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these are user-to-user forums.

 

you can check your account to verify your subscription is what you expect, https://account.adobe.com

 

if you still need to cancel, check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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