Cancelled Account Still Being Charged!

New Here ,
Dec 29, 2020

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I gave the Adobe support team a call and they ensured my account was cancelled and gave me a refund for the months I had been charged after cancellation and yet today I check my bank statement and I've had more money taken from me. Why am I still being charged even though I cancelled my account? I'm very fed up with having to keep calling the support team, isn't there anywhere I can talk to someone through a chat? I'd also like another refund please. There must've been a mistake somewhere 😞 I can't afford to loose this money! 

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1 Correct Answer

Adobe Employee , Dec 29, 2020
Jeff A Wright Adobe Employee , Dec 29, 2020
Keira, I am sorry you have encountered so many problems managing your membership.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-17171400-J7N7.  I am showing that both memberships have been canceled. If you are seeking a refund, then please update your active support case if you have not already made the request.

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Adobe Employee ,
Dec 29, 2020

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Keira, I am sorry you have encountered so many problems managing your membership.  Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-17171400-J7N7.  I am showing that both memberships have been canceled. If you are seeking a refund, then please update your active support case if you have not already made the request.

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