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Cancelled subscription but keep getting billed

New Here ,
Feb 19, 2020

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I took the free trial and cancelled my subscription before the trial was up. I even got an email to confirm my cancellation ended on 18th Jan. BUT Adobe keep charging me taking money from my bank account.

How do I stop this??

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Billing, Creative Cloud

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Cancelled subscription but keep getting billed

New Here ,
Feb 19, 2020

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I took the free trial and cancelled my subscription before the trial was up. I even got an email to confirm my cancellation ended on 18th Jan. BUT Adobe keep charging me taking money from my bank account.

How do I stop this??

Topics

Billing, Creative Cloud

Views

44

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 19, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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