Cancelled Subscription Refund

Community Beginner ,
Dec 27, 2020 Dec 27, 2020

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I was charged for my yearly subscription by the end of November (on the 27th) and I had cancelled the subcription after 10 days of the amortization time. This took place on December 10th. It's been almost three weeks now and I'm wondering whether I'll be refunded or not because it usually takes 3 to 5 businessdays, and sometimes even up to 10 businessdays.

 

P.S.: I also can't seem to contact their customer service and I keep getting redirected to these community posts and customer care topics which is incredibly frustrating.

Does anybody know how to contact them directly?

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Community Information, Enhancement, Feature request, General Feedback, How to, Release Notes

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Beginner ,
Dec 27, 2020 Dec 27, 2020

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Thanks so much!

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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Community Beginner ,
Dec 27, 2020 Dec 27, 2020

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Thank you, but unfortunately that button seems to be missing (could be because I'm located in Europe, although that would be an invalid reason for me to unable to reach them). I have also tried all their other links to any direct service such as those on https://helpx.adobe.com/support.html but that didn't help either.

 

All the chats, callservices etc. seem to have disappeared. It seems kinda shady at this point, but once again thank you regardless!

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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Try a different browser, also make sure all the script blockers, ad blockers are disabled

-Manan

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