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Cancelling Existing Creative Cloud Subscription to Replace with 1-Year Complimentary Code

New Here ,
Jun 09, 2020

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Today I received a 1-year complimentary code for a student subscription of Creative Cloud after participating in a recent Adobe Jam. I then entered my code and was prompted successfully. My issue is that I had a pre-existing monthly plan on my account already, and thus, naturally proceeded to cancel that paid plan as I had just activated the free 1-year plan. It's now telling me that I will lose my access to Creative Cloud on the date that my original paid plan was going to cycle. Does this mean that I accidentally cancelled my redeemed plan, as well? 

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Account management, Creative Cloud

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Cancelling Existing Creative Cloud Subscription to Replace with 1-Year Complimentary Code

New Here ,
Jun 09, 2020

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Today I received a 1-year complimentary code for a student subscription of Creative Cloud after participating in a recent Adobe Jam. I then entered my code and was prompted successfully. My issue is that I had a pre-existing monthly plan on my account already, and thus, naturally proceeded to cancel that paid plan as I had just activated the free 1-year plan. It's now telling me that I will lose my access to Creative Cloud on the date that my original paid plan was going to cycle. Does this mean that I accidentally cancelled my redeemed plan, as well? 

TOPICS
Account management, Creative Cloud

Views

138

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 09, 2020 0
Most Valuable Participant ,
Jun 09, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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