Cancelling free-trial - Acrobat Pro DC

New Here ,
Dec 18, 2020 Dec 18, 2020

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Good day,

I would like to cancel my free-trial of Acrobat Pro DC please. I do not have the option to cancel the plan as described in the guidelines.

Thanks in advance,

Regards,

Francesco

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html


p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Dec 18, 2020 Dec 18, 2020

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That is the page I checked and the Cancel plan option is not available. I do not the the option contact us in the lower right but presumably that is because we are outside business hours?

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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this:

 

Screenshot - 12_18_2020 , 12_41_24 PM.png

 

is the contact us icon.

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Adobe Community Professional ,
Dec 19, 2020 Dec 19, 2020

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On the 8th day, your free-trial converts to a paid plan which you can cancel from your account portal.

https://account.adobe.com/plans

Click manage plans > Cancel.

 

You have 14 days in which to cancel without penalty and receive a refund.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Many thanks Nancy,

 

Thank you,

Francesco

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New Here ,
Dec 26, 2020 Dec 26, 2020

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Hi Nancy,

 

I still have no option to cancel and we are past the 8th day. Could you kindly process a refund on my behalf please.

Regards,

Francesco

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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these are user-to-user forums.  we can't do anything to refund you.

 

did you click the icon shown in my 12/18 message?

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LEGEND ,
Dec 26, 2020 Dec 26, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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