Cancelling free-trial - Acrobat Pro DC

[Francesco5E83]

Good day,

I would like to cancel my free-trial of Acrobat Pro DC please. I do not have the option to cancel the plan as described in the guidelines.

Thanks in advance,

Regards,

Francesco

[kglad]

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Francesco5E83]

That is the page I checked and the Cancel plan option is not available. I do not the the option contact us in the lower right but presumably that is because we are outside business hours?

[kglad]

this:

is the contact us icon.

[Nancy OShea]

On the 8th day, your free-trial converts to a paid plan which you can cancel from your account portal.

https://account.adobe.com/plans

Click manage plans > Cancel.

You have 14 days in which to cancel without penalty and receive a refund.

[Francesco5E83]

Many thanks Nancy,

Thank you,

Francesco

[Francesco5E83]

Hi Nancy,

I still have no option to cancel and we are past the 8th day. Could you kindly process a refund on my behalf please.

Regards,

Francesco

[kglad]

these are user-to-user forums.  we can't do anything to refund you.

did you click the icon shown in my 12/18 message?

[Just Shoot Me]

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck