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cancelling one subscription

New Here ,
Jun 21, 2020

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hello everyone, i have been paying monthly for 2 photoshops the latest version and new version, and also i deleted the older version but adobe keeps charging me for both version , how do i cancel payment for the older version please help??

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cancelling one subscription

New Here ,
Jun 21, 2020

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hello everyone, i have been paying monthly for 2 photoshops the latest version and new version, and also i deleted the older version but adobe keeps charging me for both version , how do i cancel payment for the older version please help??

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Adobe Community Professional ,
Jun 21, 2020

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Hi there,

 

It does not work that way, with one subscription you can use as many versions of the software you want. Kindly contact customer support to know what you are being charged for. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

 

To check about account details, see the following link

https://helpx.adobe.com/manage-account/using/change-plan.html


-Manan

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Adobe Community Professional ,
Jun 21, 2020

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Hi Murdoc,

 

Thank you for posting your query here.

 

As Manan correctly mentioned that with one Subscription you can use as many versions of the software you want, without any additional charges.

 

As I have investigated furrther, I see the same Card is getting charged once for the "Photoshop Individual Subscription" that you are using as well there is another Order purchased using the same Card details by another member from the same organization, which appears to be the reason that you see 2 charges every month on the same card.

Since this is a public forum and we are not authorized to share the email address of the other Individual Subscription associated with the same payment card, kindly request you to contact our Individual License Support Team so that they can share the details of the 2nd Individual Subscriptoin for which there are subsequent charges every month from the same card.

 

I hope that helps.

 

Thank you.

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Adobe Community Professional ,
Jun 21, 2020

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"As I have investigated furrther, I see the same Card is getting charged..."

Deepjyoti_Acharjee

Only Adobe employees have access to private information.

If you are an employee, please request a staff badge immediately.  ACP badges are not the same as staff badges.

 

Hi Murdoc,

Please log-in to your account below to see what you're paying for.
https://account.adobe.com/plans
If you still need help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea, ACP
Alt-Web.com

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