Yes, Annual Plan paid monthly means you promise to pay for the whole year. It's about $20 per month. Compare with the Monthly plan, with no promise: that's $30 per month. Even though you made a contact, Adobe give a generous discount of 50% on the money you owe for the rest of the year, if you cancel early. If you cancel in the last month, there is no fee, but DON'T BE LATE, you also signed up to start again each year, with a new promise for a whole year. A day late and you are back to $120 cancellation fee.
2. If you still need help, scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html