Cancelling Problem

[amstre]

My main adobe account is : REMOVED

The transaction date is 12/03/20 23:47 Thai Time +7 GMT

but no deposit back at 16/03/20 as the support team told me

They promise full refund of 36,600 THB and didn't get a refund

Invoice Number :  REMOVED

date 12/03/2020

Customer Order Number : REMOVED

Order Number : REMOVED

Customer : REMOVED

I'm really scared since support team told me that

1. It's already refund but it didn't

2. They tell me they didn't found my 36,600 THB payment

long story short
1. Buy annual plan
2. Refund because I got wrong information from Adobe support team
3. Adobe support team help me change to monthly plan using same email address register
4. I subscribe 2 more account monthly plan
5. I didn’t get refund from annual plan at 1.

Adobe support team which help us move from annual plan to monthly plan name : Nitin

Adobe support team name : Ankit keep telling me that I have one year member ship and try to cancel my current account you can check chat log

You can check my invoice number REMOVED It will show that I’ve already change to monthly plan on 12/02/2020 the same day I process my refund on annual plan

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

[John T Smith · Accepted solution]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[amstre]

I've try to give them information for 3 hours. Should I delete my post here ?

[Peru Bob]

Don't edit your post.  It will help others with the same question.

[amstre]

Ok 🙂