cancelling subscription - monthly plan becoming annual plan = cancelling fees

New Here ,
Nov 11, 2020

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I want to cancel my subscription but somehow, there were some changes on my account and my monthly plan became an annual plan, with mensual fees. It's not the first time I cancelled a plan but never had to pay fees about it because the plan wasn't annually. I'm using the same plan I used before so why is it different now? I don't recalled that it was an annual plan 2 months ago.  Why can't I cancel my plan now without having to pay cancellation fees? Two months ago, I wanted to cancel my plan and there were no cancellation fees because my plan wasn't an annual plan, so a contract to you.
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Account management, Billing

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Adobe Community Professional ,
Nov 12, 2020

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human


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Most Valuable Participant ,
Nov 12, 2020

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Perhaps it was an annual plan, paid monthly. Most of them are. So you promise to pay for a whole year, but Adobe generously charge you only half the remaining year's subscription if you want to break your promise.

 

Did you try to cancel and were given a free two months? This often happens. At the end of the free perioud, your annual plan restarts for a new year.

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Most Valuable Participant ,
Nov 12, 2020

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SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

 

So, unless you specifically signed up for the more expensive monthly plan (with the ability to cancel at the end of any month without any fees) you have an annual plan with monthly payments

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