I want to cancel my Adobe account and have the cancellation fee waived. It was very unclear I would be bound as part of a subscription service contract and I only found out after literal months of trying to find out how to cancel this subscription. It seems abusive the way adobe is handling the cancellation process, making it easy to sign up when it seems like they are paying for a monthly plan when in reality you are held to an annual contract. As you can see, I have only used very little of what I paid for and only at the very beginning of the subscription. You can see my account has not been active in the past few months. Please cancel my membership and waive the cancellation fee. It has been extremely hard to cancel a plan when it is not in use anymore and customer service have been of no help at all. It is disheartening to be treated this way.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long