Cancelling Subscription

New Here ,
Jul 27, 2020 Jul 27, 2020

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I want to cancel my Adobe account and have the cancellation fee waived. It was very unclear I would be bound as part of a subscription service contract and I only found out after literal months of trying to find out how to cancel this subscription. It seems abusive the way adobe is handling the cancellation process, making it easy to sign up when it seems like they are paying for a monthly plan when in reality you are held to an annual contract. As you can see, I have only used very little of what I paid for and only at the very beginning of the subscription. You can see my account has not been active in the past few months. Please cancel my membership and waive the cancellation fee.  It has been extremely hard to cancel a plan when it is not in use anymore and customer service have been of no help at all. It is disheartening to be treated this way. 

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Most Valuable Participant ,
Jul 27, 2020 Jul 27, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

 

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