cannot change creditcard

New Here ,
Aug 10, 2020 Aug 10, 2020

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I have followed all the instructions to change my creditcard info.

When clicking "change" an error message appears "something went wrong", that's all.

Can yopu help me out with changing the creditcard?

 

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Adobe Community Professional ,
Aug 10, 2020 Aug 10, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 10, 2020 Aug 10, 2020

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Unfortunately there’s no chat icon available.



Met vriendelijke groet,

Jovan Dierkx

TiDi Media
web • vorm • sign

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Adobe Community Professional ,
Aug 10, 2020 Aug 10, 2020

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Try another browser, make sure you don't have any script blockers or any such thing on. I can see the icon fine on Chrome and Safari.

-Manan

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New Here ,
Aug 10, 2020 Aug 10, 2020

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It’s working in chrome (fire fox does not work)
Contacting an agent now, thx


Met vriendelijke groet,

Jovan Dierkx
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