Cannot contact adobe

New Here ,
Feb 26, 2021 Feb 26, 2021

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Hi I've been on the phone for half an hour but I'm unable to reach an adobe agent. I'm signed it, cookies are allowed yet no chat function  has showed up previously. I have questions about billing and upgrades that need to be resolved promptly. How can we reach adobe support?

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Most Valuable Participant ,
Feb 26, 2021 Feb 26, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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A99, I am sorry you are encountering so many difficulties establishing a secure chat session. I did review the account you used to post to this public discussion forum, and I do not see any recent interactions, so it would appear the computer is actively blocking you from beginning a chat session.

 

In addition to Jobn's suggestions, please try beginning a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, then you will need to use a different device to begin a secure chat session.

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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In addition to using Chat support through a web browser, Adobe provides phone support.

 

Search this page for a regionally appropriate phone number: https://helpx.adobe.com/contact/phone.html

 

Be prepared for a wait, and good luck.

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