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cant cancel free trial for adobe animate

New Here ,
Sep 09, 2020

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i just got the seven day free trial today, i cant get it to work at all so i  uninstalled both animate and creative cloud and now im trying to cancel them. the creative cloud is the only thing in my plans and there is no cancel button on it, adobe animate isnt in my plans at all
sending me to the video of how to do it isnt going to make it show up so i can cancell it. i dont want charged for somthing i cant use after a week cause i have no money and just wanted to check it out, i saw posts of people who got charged a lot of money and im mildly worried. i didnt put any info in at all though but i do not know how it works, if someone could help that would be nice

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

cant cancel free trial for adobe animate

New Here ,
Sep 09, 2020

Copy link to clipboard

Copied

i just got the seven day free trial today, i cant get it to work at all so i  uninstalled both animate and creative cloud and now im trying to cancel them. the creative cloud is the only thing in my plans and there is no cancel button on it, adobe animate isnt in my plans at all
sending me to the video of how to do it isnt going to make it show up so i can cancell it. i dont want charged for somthing i cant use after a week cause i have no money and just wanted to check it out, i saw posts of people who got charged a lot of money and im mildly worried. i didnt put any info in at all though but i do not know how it works, if someone could help that would be nice

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 09, 2020

Copy link to clipboard

Copied

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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