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cant open Cloud desktop app [was: Adobe PS] at all...

Community Beginner ,
Jan 11, 2020

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i can open Lightroom but cant access the main Adobe icon for Cloud desktop app PS - i click on it and nothing happens.  I was thinking that maybe its because i needed a new update so i tried clicking "update" in LR (cuz i cant obviously do that in PS since i cant open it at all) and nothing happens at all then also... ANY CLUES? anything i need to do?   this has been going on for weeks now and im totally frustrated!

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cant open Cloud desktop app [was: Adobe PS] at all...

Community Beginner ,
Jan 11, 2020

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i can open Lightroom but cant access the main Adobe icon for Cloud desktop app PS - i click on it and nothing happens.  I was thinking that maybe its because i needed a new update so i tried clicking "update" in LR (cuz i cant obviously do that in PS since i cant open it at all) and nothing happens at all then also... ANY CLUES? anything i need to do?   this has been going on for weeks now and im totally frustrated!

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Adobe Community Professional ,
Jan 11, 2020

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What operating system? Can you launch Photoshop from the Creative Cloud desktop app?

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Community Beginner ,
Jan 11, 2020

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its actually "creative cloud" that i cannot open (red desktop app/icon) ....i click on it and nothing happens! 

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Community Beginner ,
Jan 11, 2020

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and i have Windows 10     thanks for your help!!!

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Community Beginner ,
Jan 11, 2020

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can someone please help me???  (read my replies from earlier below....  i cant open creative cloud and i have windows 10 -please help!  thank you!!

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Adobe Community Professional ,
Jan 11, 2020

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  1. Try re-booting your computer. That often clears issues like this.
  2. Failing that, try uninstalling the Adobe Creative Cloud desktop app then reinstalling.

 

For more suggestions, see:

https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.html

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