CCSN,ALL,MLP,ERR01,MUE,001,N/A,1 YR ESD

New Here ,
Oct 10, 2019

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I  receive a bill with this description: CCSN,ALL,MLP,ERR01,MUE,001,N/A,1 YR ESD of 60,99 € and i used to paid every month 36.99 for my creative cloud.
​why the price is changed? and why there is a diffent description?

Please let me know

thank you!

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1 Correct Answer

Most Valuable Participant , Dec 05, 2020
John T Smith Most Valuable Participant , Dec 05, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Adobe Community Professional ,
Oct 10, 2019

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Good evening.
Please contact chat support for details regarding charges,

as they cannot be resolved in the forum.

https://helpx.adobe.com/support.html


TkfY(ACP),JAPAN

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New Here ,
Dec 05, 2020

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You should be able to answer this question, that's why there is a chat in here to answer and not leading them to nowhere. What is this bill? You don't even email people to at least remind them of this. ADOBE is not the only thing running our life. Adobe should inform a renewal to its subscriber. I just got this billing and I don't know what is this all about.

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Most Valuable Participant ,
Dec 05, 2020

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Why not ask Adobe instead of complaining to people who don't work for Adobe and have no idea of the official answer. 

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Most Valuable Participant ,
Oct 10, 2019

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One note: it now seems to be the normal price. I wonder if you took a special offer price, which usually runs for one year. Or an academic price, which must be specially renewed each year.

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Most Valuable Participant ,
Dec 05, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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