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Change email address in CC app

New Here ,
Dec 31, 2019

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On my Adobe account I have two email addresses primary and secondary. I want to delete the secondary and make that my primary. The delete bit works but I cannot change the primary address - it says email already in use.

Any ideas?

 

Thanks.

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Account management

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Change email address in CC app

New Here ,
Dec 31, 2019

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On my Adobe account I have two email addresses primary and secondary. I want to delete the secondary and make that my primary. The delete bit works but I cannot change the primary address - it says email already in use.

Any ideas?

 

Thanks.

Topics

Account management

Views

49

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 31, 2019 0
LinSims LATEST
Adobe Community Professional ,
Dec 31, 2019

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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