change payment method error

New Here ,
Dec 28, 2020

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I need to change the method of payment but I keep getting a "Something went wrong" error. I have tried on multiple devices.

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Account management, Billing

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Most Valuable Participant ,
Dec 28, 2020

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If you can't do it yourself, try support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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