Change to Student Rate

[#1]

I have been using the Adobe Student Subscription for over a year now.

Now this past month Adobe charged me the full price (i forgot to verify for the new semester i guess). But i now uploaded my verification and it even says on the page, that i a eligable for the discounted plan. Still i cant change to it again.

Do i need to cancel the plan and start a new one? Are my Cloud - Files lost if i do not back them up before that?

Any help would be very welcome, Have a great Day.

[#2]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human