Changed my email and the plan is gone

New Here ,
Apr 15, 2020 Apr 15, 2020

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I've been using the Adobe Creative Cloud service for about 2 years, using my personal email. Now that I am in college, I wanted to use the school email to enjoy the student discount. Therefore, I changed my personal email in my account to my college email. When I re-sign in, it asked me to choose my university, and I did. After signing in, I went to my Profile and saw "You Have No Items Available" under "my plan." Anyone knows why? 

 

Btw, the apps are still working, at least for now.

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Account management, Activation, Creative Cloud

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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How long ago did you change your e-mail address?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 15, 2020 Apr 15, 2020

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I changed it about 2 hours ago.

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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It's too soon.  Wait 24 hours for the system to update.

If you still need help, log-in below and scroll down to Support on the same page and click Contact Adobe.

https://account.adobe.com/plans

 

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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