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Changed plans and still being charged [edited by moderator for clarity of issue]

New Here ,
Apr 05, 2020

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Hey  I change from a primer pro plan to a all apps plan recently and but am still being changed thr £19.97 for that plan in along with the £ 30.34 for thr all apps plan   I  believe it may be a error in the system can someone please tell how to sort this out 

 
 

 

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Changed plans and still being charged [edited by moderator for clarity of issue]

New Here ,
Apr 05, 2020

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Hey  I change from a primer pro plan to a all apps plan recently and but am still being changed thr £19.97 for that plan in along with the £ 30.34 for thr all apps plan   I  believe it may be a error in the system can someone please tell how to sort this out 

 
 

 

Adobe Community Professional

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Billing

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74

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Adobe Community Professional ,
Apr 05, 2020

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New Here ,
Apr 06, 2020

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Thank you for your adobos I have done what you suggested and one of the assistants fix it

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Most Valuable Participant ,
Apr 06, 2020

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But we can’t even try. We are just Adobe customers like you. You have to keep trying official support. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Adobe Community Professional ,
Apr 05, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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