Highlighted

Changing from Personal to School Plan [and losing Portfolio]

New Here ,
Mar 10, 2020

Copy link to clipboard

Copied

I've been paying for CC for the past 2 years, and my university recently announced that it'd be providing CC for free to students. I have my website through Adobe Portfolio on my paid account, so I don't wanna lose that by canceling the account and switching to a school account. However, when I try to login with my same email as a school account, it doesn't prompt me to merge my information over. My biggest concern is losing my website if I were to have to cancel the paid account. Any suggestions?

TOPICS
Account management, Creative Cloud

Views

203

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Changing from Personal to School Plan [and losing Portfolio]

New Here ,
Mar 10, 2020

Copy link to clipboard

Copied

I've been paying for CC for the past 2 years, and my university recently announced that it'd be providing CC for free to students. I have my website through Adobe Portfolio on my paid account, so I don't wanna lose that by canceling the account and switching to a school account. However, when I try to login with my same email as a school account, it doesn't prompt me to merge my information over. My biggest concern is losing my website if I were to have to cancel the paid account. Any suggestions?

TOPICS
Account management, Creative Cloud

Views

204

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 10, 2020 0
Most Valuable Participant ,
Mar 10, 2020

Copy link to clipboard

Copied

Based on past questions, Portfolio does not transfer from one account to another

 

There is no forum for that product here, Portfolio help may be obtained at the links below
https://helpx.adobe.com/creative-cloud/how-to/create-portfolio-website.html
https://help.myportfolio.com/hc/en-us
https://portfolio.adobe.com/themes
https://portfolio.adobe.com/

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 10, 2020 0
Adobe Community Professional ,
Mar 10, 2020

Copy link to clipboard

Copied

Basically you are SOL.

Your only option is to try and contact Adobe directly. But as the post above points out what you want doesn't seem possible.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 10, 2020 0
Adobe Community Professional ,
Mar 10, 2020

Copy link to clipboard

Copied

IMO, you should maintain a personal Photography Plan to keep the personal Portfolio alive and separate from your school account.  Otherwise, you risk losing your site when you graduate. 

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 10, 2020 0