Changing Subscriptions

[Sarah5D1E]

I currently have two pay monthly annual subscriptons to both Photoshop and Illustrator. I want to change to Creative Cloud all apps (the cost appears different when I go to change plan from both apps). If I change one plan and cancel the other will I be charged for the remaining subscription?

[cinders4]

Hi,

Call and speak to them they could switch you over and agree a price for you as it works out cheaper having creative cloud to start you with a new plan, end your old subscription and set you up with creative cloud new subscription

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support to change without paying a cancel fee
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730