Charged after free trial but account says I didn't pay

New Here ,
Jun 03, 2020

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I got the free trial of Premiere Pro and was planning on paying for the subscription after the trial ended so I wasn't suprised when it was charged I was however suprised when my subscription didn't show up on my adobe account. I was planning on using premiere right now but I can't since it says I ran out of the free trial even though I was charged.


On my adobe account it shows I have no billing history and no products.

 

I was charged $22.72 through Paypal if that is relevent.

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New Here ,
Jan 01, 2021

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same here, exept i paid 240 for the anual subscription, where you at adobe 

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Adobe Community Professional ,
Jan 02, 2021

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If this doesn't work, call/chat with Customer Care.

 

Be sure you are logged into the correct Adobe account. If you created two Adobe accounts, you must pay, and log in to the apps, from the same one.

 

Stan

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Adobe Community Professional ,
Jan 02, 2021

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I've moved this to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Jan 02, 2021

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New Here ,
Jan 02, 2021

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I'm not too familiar nwith all the technical facits; abbreviation lingo:
the abbreviated content: these notifiers; some times I totally get little
lost; while taking my sweet time /.or otherwise, would feel I require: more
than an interpreter but, an actual addvisser to personally, Be there to
hopefully: if I realistically it
An orientation of creative & resourceful inspirations &renovation

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Adobe Community Professional ,
Jan 02, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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