I used up a 1 week trial for Creative Cloud (which ended on March 29th), I canceled the plan on March 29th, and during the cancellation process the service offered me a free 60 day trial. I gladly accepted the trial.
The issue remaining is the charge I still have for a plan I cancelled. But a got a new plan that was a 60 day free trial.
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI
Look into the conditions. I think it's more as Just Shoot Me says. As I don't cancel I do not see that option, but it may well be that you are commiting for a 12 month subscription but pay only for 10. If it's labeled "trial extention", however, it may well be an extended trial, but that would make less sense in a commercial way.
Regards, Abambo Hard- and Software Engineer and Photographer.