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Charged for a free trial?

New Here ,
Jan 05, 2020 Jan 05, 2020

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Hi there,

 

I installed photoshop yesterday and applied for free trial, however it asked me for payment details. Alot of websites do this so I didnt think it was anything weird. The free trial means I should not be charged until the 11th at earliest but when i checked my bank account, i have already been charged for it. Does this mean I have been charged for the monthly package? i am being charged about £20.

 

Thank you for the help

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Account management , Billing

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Community Expert ,
Jan 05, 2020 Jan 05, 2020

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You should not have been charged until the end of the trial... if you did not cancel in time

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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New Here ,
Jan 05, 2020 Jan 05, 2020

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Hi John, I started the trial last night which I why I am confused. I will try using the link you sent, thank you very much.

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Community Expert ,
Jan 05, 2020 Jan 05, 2020

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Check with your bank. Typically your card is initially charged a very slight amount like $1 to verify that the account is legitimate.   This slight withdrawal is credited back to you with your first payment. 

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

Verify your order is what you think it should be.

If you need more help, scroll down to Contact Adobe button on the same page.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 05, 2020 Jan 05, 2020

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Hi Nancy, thank you for the help. I will contact them tomorrow morning to check. Thank you

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