Charged for creative cloud photography plan

New Here ,
Jan 25, 2021

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Hi, I ran a free 7 day trial for the 7 day trial on the creative cloud Photography plan, Adobe has charged me for $19.99 since I did not cancel subscpription. Does the cloud only give me access to the app but not internal access and use of the apps within. I would have to buy a plan seperately?

Also, Ive been trying to just purchase the lightroom package with the classic included but its saying that this purchase is not supported because I already own the light room 1TB. Im not understanding what I need to do to have my money going to the right thing.

 

any help, thank you!

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Cloud storage web assets, Libraries

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Most Valuable Participant ,
Jan 25, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 25, 2021

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Just to be clear, on the 8th day of service your free trial automatically converts to a paid subscription plan.  That's why Adobe asked you for a credit card when you joined.

 

You have up to 14 days to cancel without penalty.  After that, you will incur a 50% early termination fee for cancelling before your 12th month of service.

 

The Photography Plan bundle includes these products & services for USD $10/month x 12 months.

-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

To change plans, you must first cancel the plan you have.  Contact support.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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