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Charged for wrong plan

Community Beginner ,
Jul 19, 2020

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When I whanted to switch my plan from "Photography 1TB" to "Lightroom 40GB", after accepting payment od ~5 euro for "Lightroom 40GB", I got charged for "Lightroom 1TB" and this plan has been enabled. No I don't even have option to select "Lightroom 40GB" after this procedure.

I already trying swtiching to completly different plan, an still nothing. This is riddiculous that I can't contact Adobe with such issues, and if this will not be resolved by switching me to "Lightroom 40GB" that I've selected, I'm done with Adobe and I'm canceling my plans. This is not the first time I'm frustaded by horrible plan/payment situation and I'm left with no ability to talk to Adobe support privatelly!!! This is NOT A PUBLIC MATTER.

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Account management, Billing

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Charged for wrong plan

Community Beginner ,
Jul 19, 2020

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When I whanted to switch my plan from "Photography 1TB" to "Lightroom 40GB", after accepting payment od ~5 euro for "Lightroom 40GB", I got charged for "Lightroom 1TB" and this plan has been enabled. No I don't even have option to select "Lightroom 40GB" after this procedure.

I already trying swtiching to completly different plan, an still nothing. This is riddiculous that I can't contact Adobe with such issues, and if this will not be resolved by switching me to "Lightroom 40GB" that I've selected, I'm done with Adobe and I'm canceling my plans. This is not the first time I'm frustaded by horrible plan/payment situation and I'm left with no ability to talk to Adobe support privatelly!!! This is NOT A PUBLIC MATTER.

Topics

Account management, Billing

Views

38

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Jul 19, 2020 1
Community Beginner ,
Jul 19, 2020

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I've tried that link already. There is no "chat icon" anywhere on this page, no matter what browser I use and yeah, I'm logged in.

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Jul 19, 2020 0
Most Valuable Participant ,
Jul 19, 2020

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Why can't you talk to Adobe? And how did you ever switch plans without talking to them?

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Jul 19, 2020 0
Community Beginner ,
Jul 19, 2020

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On my account page, ther is "change plan" button. I've now found the "chat icon" and I got conneted with support rep, but this works only on Windows/Firefox for me. MacOS/Safari or macOS/firefox doesn't work, the icon doesn't show. macOS/Safari has no plugins, not custom settings, vanilla browser experience. Firefoxes I have synchronized on both plaforms, so they have the same exact plugins/config.

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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I have a MAC and i can see the chat icon both on Safari as well as Chrome

 

-Manan

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Jul 19, 2020 1