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Charged Student Rate: No Access to Creative Cloud or Record of transaction on Account

New Here ,
Jul 27, 2020

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I purchased a student account using my school account in order to take advantage of the student rate. I previously had a personal paid account. I switched from my personal account and am now logged into creative cloud with my school account, however, there is no record of my transaction in my account management page. I have still been charged the monthly fee since May 29th. 

There is no Adobe account administrator that I can get in contact with to address my issue when I go through the help portal, so hopefully the community can help me out to how I can get this resolved. Thanks!

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Charged Student Rate: No Access to Creative Cloud or Record of transaction on Account

New Here ,
Jul 27, 2020

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I purchased a student account using my school account in order to take advantage of the student rate. I previously had a personal paid account. I switched from my personal account and am now logged into creative cloud with my school account, however, there is no record of my transaction in my account management page. I have still been charged the monthly fee since May 29th. 

There is no Adobe account administrator that I can get in contact with to address my issue when I go through the help portal, so hopefully the community can help me out to how I can get this resolved. Thanks!

Topics

Activation

Views

36

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 29, 2020

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I moved your post to a better forum, Account, Payment & Plan.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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