Charged twice this month, happened to anyone else?

New Here ,
Dec 27, 2020 Dec 27, 2020

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Hi, I'm writing on here because on the Italian website there is no way to contact support, it keeps redirecting me to the FAQs, and the US website brings me back to the Italian one.

I've been charged twice for my Creative Cloud Plan, it's not due to an unpaid month in the past because all the past fees have been taken from my debit card with no issues, and this is the only Adobe subscription I've ever done.

On here it only shows me one invoice, but money has been taken from my debit card twice.

Any suggestions on how I should proceed? Or any functioning link where I can find the support email/chat? Thank you in advance.

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Adobe Community Professional ,
Dec 27, 2020 Dec 27, 2020

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Hello @Chiara5C3C ,
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.

https://helpx.adobe.com/it/contact.html

Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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