Charged twice

New Here ,
Feb 04, 2021 Feb 04, 2021

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Hi,

On the 2nd of February, I was charged a discounted price for adobe creative cloud monthly. Today I received another charge at full price when I have already paid for the month. On top of all of this, my plan that was monthly with no cancellation fee (because it wasn't yearly) must've been updated without my knowledge by the support staff that offered me the discount which now will not allow me to cancel my account unless I pay £60. It would mean a lot if somebody could help or point me in the correct place to contact someone.

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 04, 2021 Feb 04, 2021

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Hi, thanks for the quick response. The chat icon doesn't show and I've tried 2 browsers and my phone. Any other suggestions?

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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Moved to the Account, Payment, & Plan forum.

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New Here ,
Apr 23, 2021 Apr 23, 2021

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It happens to me too. This is so bad and unblievable. 

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