Locked

Charges to my credit card from Adobe

New Here ,
Sep 13, 2017

Copy link to clipboard

Copied

     I found two charges on my credit card that I don't recognize.

The seller shows as ADOBE 800-833-6687 CA

The order numbers are: 55541867241004025120455 and 55541867241004025121453

Please contact me at:[Remove personal mail address by Mo]

TOPICS
Creative Cloud

Views

1.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

2 Correct Answers

Most Valuable Participant , Jan 12, 2021
John T Smith Most Valuable Participant , Jan 12, 2021
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional , Sep 13, 2017
kglad Adobe Community Professional , Sep 13, 2017
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Sep 13, 2017

Copy link to clipboard

Copied

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 12, 2021

Copy link to clipboard

Copied

Hi there Back in Dec 2019 I was having trouble opening Adobe documents. I went on the Adobe site and purchased Adobe Pro DC on a monthly to try and see if that would help. Well the first thing I noticed after my purchase is that I purchased on the US site and not CND and purchased the PC version and I don't have a PC. I have iPhones iPads and a Mac. I tried everything to cancel this order but to no avail. Everytime I went on the site there was no problem if I wanted to purchase something else or upgrade. I'm not a techie and could not cancel my subscription. I can't understand why they can't have a telephone no like most software companies have. The irony is that I never even attempted to download it because it was not the right one. I entually (11 months later) called Amex and last month and had tthey suggested they send me another card with a different expiry date. Finally the charges stopped. This cost me over $250 and I got nothing for it. Like I said I'm not very good with electronics but in todays world you have to have them. Over the past 10 years or so I have dealt with Apple and Microsoft and of course being the non Techie made mistakes but was always able to talk to someone on the phone to resolve my issues. I found them to be absolutely wonderful to deal with. Why no telephone no Adobe ?? Even if a person had to wait for an hour on the phone at least we would be able to resolve these issues. I expected more from a large software company like Adobe

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 12, 2021

Copy link to clipboard

Copied

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more