Claim for refund

New Here ,
Apr 30, 2020 Apr 30, 2020

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I deleted your application and subscription two months ago. Why am I still debiting money? Give me back my money

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Billing

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Most Valuable Participant ,
Apr 30, 2020 Apr 30, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Most Valuable Participant ,
Apr 30, 2020 Apr 30, 2020

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Deleting an app does not stop a subscription, by the way. Nor does uninstalling. Are you sure you went through the proper steps to cancel the subscription?

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Adobe Community Professional ,
Apr 30, 2020 Apr 30, 2020

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LATEST

Cancelling an annual plan before your 12th month incurs a 50% early termination fee.

https://www.adobe.com/legal/subscription-terms.html

 

Please log-in to your account below.  If you cancelled your subscription, what is the Adobe Case Number from your support history?
https://account.adobe.com/plans

 

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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