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Hi!
If I have downloaded content from Adobe cloud and the account gets shut down, can I just re-download the same assets I was using from the Adobe cloud under a new account?
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If you are asking about the free 7 day trial, my understanding is that it is once per computer (and a hidden code is placed on the hard drive to not allow another trial)
Otherwise, why was your account shut down, and why can't you use your existing account?
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If the account is closed, it's closed permanently. You can't access anything from a closed account.
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The company I'm working for is shutting down our current subscription and getting a new one. I don't understand why they are doing this but it is above me. I just want to make sure I can continue working with any assets that I have downloaded from the previous account or atleast have access to them via the Adobe cloud under the new subscription.
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For Teams or Enterprise accounts, contact your IT admin.
Files on your computer remain yours. Files on the cloud will likely disappear when the account is closed.
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Thank you John T Smith and Nancy_OShea . I'm just reffering to assets like photos from Adobe stock. Will I be able to re-download any photos that I licensed under the old account from the new account?
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Adobe Stock is a different beast. Licensed assets are yours. Go to your License History and download them to your desktop. However, unused credits / licenses will be lost when the Stock account is closed. They do not carry over to a new account.
https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html
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My understanding is Cloud assets are linked to the account ID... Download all assets from Cloud storage to your computer NOW
As far as I know, you will also need to clear all Adobe programs off your computer before you install again
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html