Cobro a mi tarjeta por plan trail

New Here ,
Jan 09, 2021 Jan 09, 2021

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Hola, hace algunos meses me hice una cuenta en abobe para probar adobe illustrator. Para ello tuve que mis datos de tarjeta de credito pero no pude ni siquiera utilizar el programa, no tengo ni idea porque.  Luego ya no pude desafiliarla y cuando voy a la opcion de manage me parece que sigo con la prueba gratuita, apesar de que me estan cobrando como 20 dolares al mes. Alguna ayuda?

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Most Valuable Participant ,
Jan 09, 2021 Jan 09, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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Hi @default4jwr7b8vncr9,

Sorry for your difficulties.

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Also please see this help article.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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