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Complaint Against adobe, they refuses to cancel subscriptions

New Here ,
Aug 18, 2020

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When you call in they convert you to a free acount, they refuse to cancel the account. After a few months they start billing again the cycle starts over. If  you tell them to close remove auto renew they claim you didnt remove it. This is crazy cancel my account already.  

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Bug, Community Information, Enhancement, Feature request, General Feedback, How to, Release Notes

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1 Correct Answer

Most Valuable Participant , Aug 18, 2020
John T Smith Most Valuable Participant , Aug 18, 2020
This is a public forum, not Adobe support... nobody here can help To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

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Most Valuable Participant ,
Aug 18, 2020

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This is a public forum, not Adobe support... nobody here can help

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

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New Here ,
Aug 19, 2020

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ok

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Adobe Community Professional ,
Aug 19, 2020

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Also, there is no way to remove the auto renew. You have to remember to do it yourself.

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Most Valuable Participant ,
Aug 19, 2020

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1. Auto renew CANNOT be stopped. You can only cancel. So nobody could have removed i for you.

2. Sometimes if you phone to cancel, Adobe offer a month or two free. THAT DOESN'T MEAN A MONTH OR TWO THEN CANCEL. It means everything will continue as normal. I think maybe you tried this and were persuaded to keep going by two free months.

3. There is a fee to cancel most plans. If you refuse to pay they won't close the plans.

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Adobe Community Professional ,
Aug 19, 2020

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Have you never heard of customer retention incentives?  That's what 3 free months of service is.  A customer retention incentive to keep you from cancelling your subscription.  Nobody held a gun to your head to accept the 3 free months offer.  Next time just cancel.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Benjamin5EBD AUTHOR LATEST
New Here ,
Aug 19, 2020

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[Personal remarks removed by moderator.]  Its not customer retention when you tell them to cancell the account repeatedly only to have the account switched to a free account for 6 months. In addition, they have placed intentional road blocks that prevent you from cancelling, thats messed up. Look at all the complaint about the same thing.  [Personal remarks removed by moderator.]

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