My daughter obtained an adobe software product paying a monthly fee (signed up for a year) to use in college last fall (2019) and as we are all aware the covid-19 virus situation disrupted all student life as was the case with my college freshman daughter. Her college was cancelled, she moved home out of the dorms as many studnts did due to this situation. She now no longer needed or required the software. She explained this to Adobe and they had the "nerve" to charge her a cancellation fee since she did not not adhere to the one year deal. I would be embarassed as an executive of Adobe charging students in this manner. The lack of sensiveity and awareness always amazes me but this is bad policy. bad social awareness and just bad public relations. . good luck with this. .
This is a product user-to-user forum. Not customer care. Insofar as Covid-19 goes, Adobe have demonstrated keen sensitivity & social awareness by making products & services available to students, teachers and others who would not ordinarily have access to them. See links below.
Q: Are you a student or teacher who has Creative Cloud access on campus but not at home? A: Contact your school's IT dept for instructions.
Q: Are you a current paying subscriber in financial crisis? A: Please log-in to your account below with your paid ID and password. https://account.adobe.com/plans Scroll down to Support on the same page and click on Contact Adobe. Requests for payment deferments, etc... are handled on a case-by-case basis.
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media