This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -or https://helpx.adobe.com/contact/phone.html
$20 is a strange price too. It should be around $50 for a plan with a yearly commitment. There is a first-year-only $20 plan for students, which should rise after a year either to full price or - if student status is reconfirmed - to $30. I wonder if you have a plan through a university or school, and they have decided to pay most of the costs. If you DO have a plan though your school it is pointless contacting Adobe, because the school must handle all your billing issues.