Confused About Adobe Cancellation Payment

New Here ,
Jun 24, 2020 Jun 24, 2020

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Hi, I recently noticed that when trying to cancel my "creative cloud all apps" plan I'm only paying $1.33/month, when I thought I had been paying around $20/month. Is there a reason for the change?

 

I'm a bit confused because I would happily pay for the plan if it's only $1.33/month rather than pay a $40 cancellation fee. But can anyone clarify why I'm now only paying $1.33/month for the plan?

 

Thank you. 

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Most Valuable Participant ,
Jun 24, 2020 Jun 24, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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Most Valuable Participant ,
Jun 25, 2020 Jun 25, 2020

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$20 is a strange price too. It should be around $50 for a plan with a yearly commitment. There is a first-year-only $20 plan for students, which should rise after a year either to full price or - if student status is reconfirmed - to $30. I wonder if you have a plan through a university or school, and they have decided to pay most of the costs. If you DO have a plan though your school it is pointless contacting Adobe, because the school must handle all your billing issues.

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