Contact Billing

New Here ,
Jan 27, 2021

Copy link to clipboard

Copied

I had a 4 week class which required Adobe. I had options for yearly, monthly or one time payment of $34.95 for a single month which is what I choose. Go figure, I was charged this month for an additional $34.95. I called and was told that the one time payment simply meant there were no cancellation fees but it was reoccurring. No where did it say it was a reoccurring payment or clearly I would have cancelled considering my class is over and I no longer need it. The guy said he would cancel it and refund my the $34.95 but still haven't received my refund. Not sure what to do, or if I should reach out to FTC since this was misleading information, and there wasn't anything staying this payment was reoccurring that the one time payment only meant there was no cancellatioin fees. As a full time college student and single parent of 4 y/o twins money is extremely tight and I need my refund. I'm afraid the guy simply cancelled it but didn't actually refund the $34.95 I was charged.

Views

27

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jan 27, 2021

Copy link to clipboard

Copied

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730


Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more