Contacting Adobe directly

New Here ,
Sep 21, 2020

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How do I contact Adobe directly? As far as I can tell, there is no way to contact them via their website - I know I used their web chat about a year ago, but can't find that now. I've tried tweeting, but haven't had a response. There's no obvious phone number (I'm UK-based) or email or contact form listed on their website.

 

I have a billing query, so unfortunately it's not something that can be solved on the public forums.

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1 Correct Answer

LEGEND , Sep 21, 2020
Just Shoot Me LEGEND , Sep 21, 2020
This forum system is not a direct link to Adobe support.We are just users like you and can't help with account questions.You need to contact Adobe directly through the Chat system at the link below.https://helpx.adobe.com/contact/support.htmlSelect the chat icon at the bottom right of the page to open a chat session.Type in AGENT into the chat window to connect directly to a person rather than the AI System.   Or   Best of Luck

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LEGEND ,
Sep 21, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

 

Or

 

2020-09-21 06_25_43-Home _ Adobe Creative Cloud.png
Best of Luck

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New Here ,
Sep 21, 2020

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Thank you. The link just goes to their generic customer support page with no chat link. But was able to get through using the Contact us link on their homepage as per your image.

Many thanks.

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LEGEND ,
Sep 21, 2020

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2020-09-21 07_13_38-Contact Customer Care.png

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New Here ,
Sep 21, 2020

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Yeah, that doesn't show up for me. Tried Chrome / Firefox / Safari, disabled all extensions. Thanks anyway. Got through via the other method as I said.

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LEGEND ,
Sep 21, 2020

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Are you Signed In?

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AlexEngland AUTHOR LATEST
New Here ,
Sep 21, 2020

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Yes. It's fine. The original issue is solved.

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Adobe Community Professional ,
Sep 21, 2020

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There should be a chat icon shown on the bottom right, an icon with three dots in it. If it is not shown make sure you have all the script/ad blockers closed, you can also try from a different browser.

-Manan

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